Terms of Service

Last updated: July 2026

Please read these Terms of Service carefully before using the HARLEN website or placing an order. By accessing our website or purchasing from us, you agree to be bound by these terms.

1. About Us

HARLEN is an online retailer selling kitchen appliances and accessories. You can contact us at hello@harlen.co.uk.

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract. Our products are intended for personal, domestic use only.

3. Orders & Contract

When you place an order, you are making an offer to purchase goods from us. A contract is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. If we cancel your order, you will receive a full refund.

4. Pricing & Payment

All prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice, but changes will not affect orders already confirmed. Payment must be made in full at the time of ordering. We accept major credit and debit cards and other payment methods as displayed at checkout.

5. Delivery

We aim to dispatch orders within the timeframes stated on our Shipping & Delivery Policy page. Delivery times are estimates and not guaranteed. Risk in the goods passes to you upon delivery. Please refer to our Shipping & Delivery Policy for full details.

6. Returns & Cancellations

Your rights to return goods and cancel orders are set out in our Refund & Returns Policy, which forms part of these Terms of Service.

7. Product Descriptions

We take care to ensure product descriptions and images are accurate. However, we do not warrant that descriptions are entirely error-free. If a product you receive is materially different from its description, please contact us and we will resolve the issue in accordance with your statutory rights.

8. Limitation of Liability

To the fullest extent permitted by law, HARLEN shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Our total liability to you shall not exceed the price paid for the relevant order. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of HARLEN or its licensors and is protected by UK copyright law. You may not reproduce, distribute, or use any content without our prior written permission.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.