Refund policy

Return and Refund Policy – HARLEN Last updated: July 18, 2026 At HARLEN, operated by FLUZION SERVICE LLC, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help. RETURNS You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. To initiate a return, contact us at support@harlen.com with your order number and reason for return. We will provide instructions on how to send your item back. REFUNDS Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. NON-RETURNABLE ITEMS • Items that have been used or damaged by the customer • Items returned more than 30 days after delivery • Gift cards EXCHANGES We only replace items if they are defective or damaged upon arrival. Contact us at support@harlen.com to arrange an exchange. SHIPPING COSTS Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. CONTACT FLUZION SERVICE LLC 1209 Mountain R, Albuquerque, NM 87110 support@harlen.com